Communication That Works!

An Interactive Workshop

Eliminate misunderstandings, communication errors and confusion

Communication is lost, changed, distorted and filtered as it flows from idea to act. This includes strategic messages, product benefits, sales promotions and operational instructions. What gets lost affects your ability to earn repeat business, respond to your customers' needs and increase profitability.

In a lively exchange with Cathy Harris, participants learn how to:

• Improve the quality of relationships with customers, family, friends and coworkers
• Discover and remove hidden communication barriers
• Recognize and avoid distortion of messages
• Receive and give feedback
• Learn how to improve productivity, business operations and increase profits
• Practice active and empathetic listening and earn others' commitment and respect
• Bring your toughest communication challenges and let Cathy work with you to achieve harmony in your relationships at work and at home
• Laugh with her as you learn new approaches to improving the quality of your relationships through more effective communication skills

This program is insightful, interactive, thought-provoking… Fun!