Clients Testimonial
Conflict Resolution

Communication	Professionalism	Anger Management
Conflict Resolution	Leadership	Sexual Harassment
Diversity	Conferences	Government Clients
Teambuilding	Facilitation

“They [participants] have learned to apply rules to advocate for changes which will make NFC a more inclusive work site.”

Judy Welcker
Training Officer
USDA/National Finance Center

---

“Cathy Harris’ diversity initiative reduced the number of EEO complaints by 30 percent and saved us over $880,000 in administrative costs.”
Gary Thornton, EEO Manager, USDA

“I am writing to tell you how satisfied my employees have been with the first presentation of your Conflict Resolution workshop held last month for union representatives and front-line managers. They rated your session a 9.82 out of a possible 10 on the evaluation. That is just outstanding.

Both sides have told me that the workshop was the first time they began to view each other as peers rather than adversaries… they feel a positive shift – that the training gave them a chance to see another side of their colleagues… It enlightened them to look at the overall work relationships in a different way.

Certainly the experiential and non-confrontational techniques of your program added to its effectiveness. The non-traditional setting really worked, so the groups could progress on significant and real issues they now face in the workplace.

In summary, we found your Conflict Resolution workshop extremely valuable and we strongly recommend it to any company that wants to strengthen the bonds among their team members.”

Philip Holland
Postmaster, New Orleans
United States Postal Service

---

“Thank you for the fine workshop “Communication that Works” that you presented 20 times for the National Finance Center/USDA during the month of September. The National Finance Center/USDA’s strongest endorsement of the quality of your work is that we scheduled 10 more workshops. What has brought you back is our employees’ satisfaction. They appreciate your guidance to improve their communication in professional situations, especially with sensitivity for persons who are different from them.

They told me you encouraged them to open up and communicate more effectively. They said the practice you gave them will allow them to resolve issues in their work setting before they escalate to conflict.

Comments on the evaluations indicate that your audience could relate well to you. You were funny, down-to-earth and communicated in ways to reach both the staff and management levels of the organization. An overwhelming majority of the employees recommended that the workshop be attended by all other employees and supervisors.

Gary A. Thornton
EEO Manager
USDA/National Finance Center