Most Requested Programs

Communication That Works!
An Interactive Workshop

Eliminate misunderstandings, communication errors and confusion

Communication is lost, changed, distorted and filtered as it flows from idea to act. This includes strategic messages, product benefits, sales promotions and operational instructions. What gets lost affects your ability to earn repeat business, respond to your customers' needs and increase profitability.

In a lively exchange with Cathy Harris, participants learn how to:
• Improve the quality of relationships with customers, family, friends and coworkers
• Discover and remove hidden communication barriers
• Recognize and avoid distortion of messages
• Receive and give feedback
• Improve productivity, business operations and increase profits
• Practice active and empathetic listening and earn others’ commitment and respect
Bring your toughest communication challenges and let Cathy work with you to achieve harmony in your relationships at work and at home. Laugh with her as you learn new approaches to improving the quality of your relationships through more effective communication skills.

This program is insightful, interactive, thought-provoking… Fun!

Teambuilding for Leaders

LEADERSHIP: Effective Teams and Experiential Learning

This course is designed for new teams, team leaders and members of intact work teams or a cross-section of team leaders. It takes leaders through the steps of team development and matches the readiness level of the team members to the development level of the challenge or the task. Participants work and learn in a non-threatening environment. The program offers new approaches to making the team more effective.

Participants will learn to:
Identify team issues.
Influence and inspire the team.
Help the team produce creative solutions.
Use the principles of action learning in solving real-life challenges.
Practice leadership skills in real-life team challenges.
Improve skills in conflict resolution and communication.
Build trust in team members through meeting challenges.
Develop a plan of action based on course insights.

Course format is informal and based on a series of teambuilding challenges. It explores the traditional concepts of leading teams with high performance demands.

Mini lectures, informal activities and exercises... Fun!!!
Cathy Harris’

 

Diversity Strategies That Pay Off

Increase productivity, improve morale and create unity among workers in your organization while realizing breakthrough profits.

Eliminate time-consuming claims, costly EEO complaints, grievances and lawsuits.

Resolve disagreements before they become conflicts.

Diversity Awareness – Discover the impact of stereotypes and barriers to valuing diversity. Build knowledge of needs, values and attitudes of leadership necessary to address diversity issues within your organization.

Diversity Skills - Incorporate specific diversity skills to immediately improve the climate in your workplace. Learn norms of behavior that can be used to increase effectiveness.

Diversity Strategies - Identify ways to tap into the unique talents
of each employee to maximize productivity and enhance relationships. Develop preliminary action plans that allow participants to be responsible for their personal success and for the success of the organization.

Custom-designed to maximize your human capital.

Position Yourself to Win

Engage your employees in improving their professionalism and effectiveness

Improve your bottom line with dedicated, enthusiastic employees

An employee may be technically proficient but ineffective or impossible to get along with. The results of inappropriate behavior can be devastating to both employer and employee. Employees who behave inappropriately may damage your profitability by offending customers or alienating coworkers.

Employees learn how high performance, effective workplace communication, suitable behavior, a pleasant attitude and professional presentation lead to career advancement.

Position Yourself to Win will allow your company to:
• Tap into an employee’s strengths
• Inspire enthusiasm and action among employees
• Empower employees to be more productive
• Have a powerful advantage over the competition

Position Yourself to Win can assure employers a confident, courteous, well-mannered and empowered staff. This translates into increased productivity and profitability. Participants walk away with insights, strategies and guidelines that can result in a rewarding, more productive work environment.

Phonel 504-241-3255
Fax: 504-242-0423
E-mail: cathy@cathyharris.com