About Training

Quality Assurance

Like our clients, we are committed to producing the highest quality results in any intervention in which we are involved. Below are some of the ways we have found to assure a quality outcome:
1. Initial Interview
This allows us to determine your specific needs, issues and concerns as well as current policies.

2. Diversity in Partnership of Consultants
We provide a live model of the benefits of multiple perspectives to working through tasks together. Workshops are often team presented by at least two facilitators. We have made an effort to represent as many contributing variables as possible, including but not limited to race, gender, age and physical abilities.

3. Consistent Quality
While our facilitators’ diversity increases the vast depth of our resources, each one will be sure to cover all critical learning points thoroughly and completely in each course. We consistently deliver standard content in each session even though examples and individual facilitator stories and experiences may vary.

4. Project Management and Logistics
Project manager and facilitators will synchronize all facilitator activities, supplies, equipment and program content to ensure the highest possible quality. We integrate our services with any existing measures currently used, anticipated or planned. C. Harris Companies’ process:

• Receive goals/instructions/concerns/issues
• Schedule facilitators – specific location/facility/travel information
• Ship supplies to site or coordinator
• Facilitators confirm supplies and equipment in advance of workshop
• Facilitators arrive in training city/town at least one day prior to workshop
• Facilitators check in with C. Harris Companies, Inc. Project Manager (and client representative when required) upon arrival at hotel.
• Facilitators arrive at training site no later than one hour prior to workshop
• Facilitators are encouraged to visit the training facility/room whenever possible one day prior to workshop

5. Implementation of Instructional Design
Sample agendas presented in our proposal will be carefully designed to assure that your organization’s priorities are addressed. Our consultants have top-notch facilitation skills and are able to focus on pertinent issues that can arise in any given workshop. Each facilitator understands techniques to address difficult situations.

6. Team Evaluation
At the end of each session the facilitator teams will debrief each session. Sample debrief questions:

a) What went well in the session?
b) What area for improvement existed?
c) What could be done differently?
d) Areas of concern to be reported to management.

7. Participant Evaluations
Participants evaluate the quality of the workshop and the facilitators. This information is given directly to client at the completion of each session.